How we can help
We take the time to get to know our new clients and set up customised solutions because we believe a proactive approach will reduce the need for support down the track. On those occasions when desktop support is required, we respond quickly to ensure our clients can quickly get back to business. We are also on hand to adapt and upgrade systems if their needs change.
The support needs of businesses are as unique as they are. That's why at TheTubes we offer ad hoc and fully managed support options. A managed support arrangement provides peace of mind to clients who require more regular assistance by reducing unexpected costs..
Hardware supply and installation
For more than a decade we have worked hard to build rapport with hardware manufacturers so you are guaranteed the best products for a reasonable price. Our experts will source and install the right hardware for your job and keep you informed every step of the way.
Onsite and remote support
Our friendly team members are available to provide IT support via remote access software, over the phone and through onsite visits in most Australian capital cities. Staff members are well resourced and cut through technical jargon to ensure you are across any work taking place and feel confident our approach is right for you and your business.
Office 365 support and migrations
If you're looking to upgrade your mail service to Office 365, we can take the stress out of the migration process. TheTubes provides ongoing support and maintenance of Office tenancies, including security auditing, user maintenance and end user training.
Antivirus and security solutions
TheTubes can alleviate risk of data and security breaches to your business, by supplying and installing antivirus software and security hardware appliances regardless of the industry you're in.
We can assist in improving your business internal communications through IP-based telephone services and cloud-based PBX solutions.
We cam offer a range of options for business grade IP connectivity and built-in redundancies to improve continuity and reduce time lost due to connection failures or outages. This limits the risk to your business by ensuring even if a connection fails, you can continue operating.
24-hour service for critical issues
Business doesn't stop and neither do we. Rest assured, we will be available when you need us. Our support staff are on-call around the clock to tend to critical IT issues so you are back on track as soon as possible.